Latest Survey Results Are In!
In a continuous effort to serve our customers well and to meet their needs and expectations, Domain Match Makers regularly runs customer service surveys via SurveyMonkey.
In so doing, we are able to monitor how our customers are feeling and respond quickly if a problem arises.
We believe in transparency. So, we intend to regularly post the survey results to this blog. Not only will we be posting the positive responses, but also the not-so-positive responses.
The following results are taken directly from our most recent survey which ran on February 24, 2011:
“Question 1: I consider the price I paid for the domain to be fair.”
Disagree: 10.1%; Strongly Disagree: 3.6%; Agree: 67.4%; Strongly Agree: 18.8%
“Question 2: In performing the transaction, I felt confident that the transaction was secure and legit.”
Disagree: 10.1%; Strongly Disagree: 2.2%; Agree: 62.3%; Strongly Agree: 25.4%
“Question 3: I received delivery of the domain promptly after the transaction.”
Disagree: 4.4%; Strongly Disagree: 5.1%; Agree: 38.7%; Strongly Agree: 51.8%
“Question 4: I was able to login and manage my domain successfully.”
Disagree: 4.4%; Strongly Disagree: 1.5%; Agree: 41.9%; Strongly Agree: 41.2%
“Question 5: Customer Service was friendly, knowledgeable and available.”
Disagree: 2.9%; Strongly Disagree: 0.7%; Agree: 40.9%; Strongly Agree: 37.2%
“Question 6: I would be willing to buy from Domain Match Makers again in the future.”
Disagree: 4.4%; Strongly Disagree: 2.2%; Agree: 55.5%; Strongly Agree: 38.0%
“Question 7: I would recommend Domain Match Makers to a friend.”
Disagree: 6.6%; Strongly Disagree: 2.9%; Agree: 55.5%; Strongly Agree: 35.0%
We at Domain Match Makers are very humbled by the incredible positive responses that we are receiving from you, our valued customers.
We will strive each and every day to maintain this level of service and to constantly improve it and to address those respondents that have concerns.
Thank you for your kind words and thank you for trusting us with your business.
The Domain Match Maker sales and Customer Support teams.
Domain Match Makers Focuses on Customer Support
Improving customer support involves making a commitment to learning what the needs of customers are. Domain Match Makers recognizes that good customer service is not as much in winning customers, but in keeping them and the key to keeping customers is the level of support provided.
Domain Match Makers, a leader in Internet Domain Registrars, is expanding its thinking on customer support. New features are being implemented to increase the productivity of the company. Live Chat has been added to allow immediate resolution of issues customers are having with their domains. Utilizing a tracking system with Live Chat provides insights into meeting customers concerns and providing statistics for future improvements.
Domain Match Makers realizes that its customers come first and are very important. By listening carefully to customer problems that need to be addressed, opportunities can be identified for better service. Recently, Domain Match Makers has been conducting surveys with current customers, asking for their opinions. This invaluable tool is providing input as to how customer support measures up. Personal conversations with customers also reveal feedback.
Providing a high-level of customer service is critical to the overall success of problem resolution. Domain Match Makers is climbing the ladder to be a customer service “star.”
Customer Service Plays A Key Role At Domain Match Makers
Domain Match Makers, a leading company in the world of Internet Registrars strives to see increases in the satisfaction of their customers. Good customer service is the lifeblood of any business. It is important to provide the kind of customer support that builds customer loyalty. Improving performance is goal setting and goals improve performance.
With excellent customer support comes the ability of an organization to consistently exceed the customers’ expectations. Domain Match Makers is committed to learning what their customers’ needs and wants are, and then developing action plans that promote friendly processes.
Another focus of the support team is to anticipate future needs customers might have with managing their domains even to the point of equipping customers with knowledge on how to solve issues themselves.
The support department at Domain Match Makers is openly seeking strategies for improvement, putting the needs of the customer first! It keeps customers coming back!
Would You Recommend Us?
“I will pass on the details of Domain Match Makers to any colleagues/friends who are looking to purchase domains.” –Stephen (galaxycoaching.com)
“If someone asked about it, I would relay my successful experience.” –Nathan (thinkingaboutsex.com)
“Already have recommended Domain Match Makers.” –Richard (backyardheaven.com)
“Your customer service turned a situation from stressful and unhappy because of my domain name having been lost through another company’s negligence to an experience I was happy with, even though I was having to pay to get the domain back. It felt very nice to have such a pleasant experience at Domain Match Makers.” –LaDonna (lawrencevillelawyer.com)
“If they were tech savy and the domain name they wanted was owned by Domain Match Makers I would say use them.” –Aam (bakedla.com)
“You did what you said you would do.” –Ian (info-care.com)
“I’ll be glad to recommend Domain Match Makers to people who are looking to purchase domain names.” –Eduardo (canitec.com)
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It takes great faith in a company to recommend that company to business associates, friends and family. Domain Match Makers is humbled by your thoughtfulness.
We will serve the people that you recommend to us just as we have served you and we thank you for your faith in our company.
Would You Buy From Us Again?
“I wouldn’t hesitate to make another domain purchase, if I found a domain I wanted owned by Domain Match Makers.” –Nathan (thinkingaboutsex.com)
“If Domain Match Makers has a domain name I want to acquire then yes.” –Brock (dailyjump.com)
“Yes, mostly because of the personal attention that each person delivered. I have no idea how large the company is, but it felt like, in the very best way, old fashioned service with caring and true attention to what my immediate concerns were.” –LaDonna (lawrencevillelawyer.com)
“If I can get my website onto my new domain name I would be willing to use you again if Domain Match Makers owned another site I wanted.” –Aam (bakedla.com)
“There is nothing that would not make me willing to use Domain Match Makers again.” –Jason (breakingcamp.com)
“I was pleased with the process and the result from Domain Match Makers. I actually was surprised because these premium domain offers do not have a good reputation.” –Mark (lowercarbon.com)
“Absolutely, especially due to promptness at Domain Match Makers. Everything happened within seconds.” –Jessica (mollamaja.com)
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Thank you for your kind comments and for the trust that you show in Domain Match Makers.
We work hard to earn the loyalty of our customers and we always strive to go beyond your expectations!
Comments Regarding Our Legitimacy
“The sales assistant was very comprehensive and explained the sales process in great detail.” –Stephen (galaxycoaching.com)
“I did take time to be sure Domain Match Makers was legit.” –James (jimmorrow.com)
“A secure website that has been verified by many trade watchdogs.” –Scott (offshoreart.com)
“I did have some concerns about it. Loading an unused domain and finding a generic landing page leads me to think of unused domains that simply put search results on their page to gain affiliate income. I read your web pages several times before I finally felt OK about sending you money. The price was low enough that I was willing to lose it, if it turned out that the company was not legit. I wanted to create an account with your service first – that would have helped me to feel that you do have a legitimate service. I could have logged in, seen the control panel, and seen that you do have a service actually running beyond just the credit card processing. But I didn’t see a place to do that. I’m happy with the end result!” –Nathan (thinkingaboutsex.com)
“I felt at ease with the payment transaction i made through Domain Match Makers. It was simple and quick.” –Steven (kiwiblack.com)
“The way I was approached just seemed like an illegitimate site, and there were several others who sent me similar emails. However, the BBB accreditation for Domain Match Makers gave me confidence and all has been smooth.” –Adam (adambraun.com)
“This was the second domain I had purchased from Domain Match Makers so I felt confident in my purchase because the first go around was so smooth.” –Brock (dailyjump.com)
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Thank you for your comments!
We understand the concerns that our customers have. We live in a world of identity theft, and when you work with a company over the telephone, how do you really know?
We’ve worked hard to earn our good reputation with the Better Business Bureau and with you, our customers. We at Domain Match Makers appreciate all of your kind comments.
Comments Regarding Our Pricing
“The Domain Match Makers salesman was professional and knowledgeable. If I could remember his name, I’d thank him here for calling me with an opportunity of furthering my business.” –Scott (offshoreart.com)
“I especially enjoyed the fact that I was able negotiate the price to my liking. I also received a very strong and positive feeling from the fact that I was communicating with a real person rather than the usual automated online transaction program. This feeling of humanity is what made me go through the entire process of buying.” –
Calin (darkeast.com)
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I think the price is reasonable to Vietnam market where the domain transactions is not really developed.” –Anh Tuan (thongtingiamgia.com)
“I feel this is a premium domain name and the price paid to Domain Match Makers was a deal compared to past premium domain name purchases I have made.” –
Brock (dailyjump.com)
“I was able to negotiate what I thought was a fair price. The gentleman at Domain Match Makers was very helpful.” –Juan (staplemusic.com)
“I’ve been trying to get this domain name for 2 years without luck, and Domain Match Makers found me. Thanks.” –Steve (justtamales.com)
“I paid what I felt the URL was valued at in my mind.” –Mitchell (palmbay-realestate.com)
“It was great to work with them. We are a non-profit so they worked with us on a far price.” –Jason (breakingcamp.com)
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Thank you so much for the kind comments, everybody! At Domain Match Makers we will always do our best to come to a price that will work for you and your budget!
Feedback from our survey is in! Here’s what the folks thought.
Thank you for coming to DomainMatchMakers-Reviews.com. We treasure our customer’s satisfaction and will do all that we reasonably can to make sure that we exceed your expectations every chance we get. By visiting www.domainmatchmakers.com, you will see that we have a strong emphasis on customer service and customer satisfaction.
The purpose of this blog is hear back from our customers. We will post all reasonable feedback, either that which is submitted here or submitted to us from our customer service surveys.
Comments Regarding Customer Service
“As I mentioned before, I consider the customer service to be one of Domain Match Makers most valuable cards!” –Calin (darkeast.com)
“Had some password problems. The emailed password would not work and I had to call and get it reset. The customer service lady at Domain Match Makers was very courteous and helpful when called.” –Terry (rinkeslandscape.com)
“No customer service, it was like downloading a song from iTunes. No phone call, just an email. Even then we got the same ‘please fax confirmation over and over.’” –Christian (synergypt.com) [We at Domain Match Makers are very sorry that your experience wasn't 100% perfect. Our confirmation service exists to protect our customers from fraud. We will work to improve the procedure.]
“The staff at Domain Match Makers phoned and emailed me many times to answer promptly my questions the first time I did the transaction. It made it easy to communicate and understand the service.” –Anh (thongtingiamgia.com)
“I tried calling Domain Match Makers a few times and did not get an answer and have received no follow up whatsoever until the survey.” –Aam (bakedla.com) [We are incredibly sorry to hear that you were not followed up with. We have added team members to our customer support department and we are confident that you will not experience this problem again.]
“Awesome customer service!” –Andrew (sprinklerrepairorlando.com)
“The customer service person I dealt with was knowledgeable and personable.” –Ronald (snsmachinery.com)
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At Domain Match Makers we understand how incredibly important service after the sale really is, and we are striving to reach the pinnacle of great service in the domain industry.
We appreciate your comments; both good and not-so-good. Only by knowing how our customer’s really feel can we make improvements and reach our goal of delivering the best service possible.